Terms and Conditions
Welcome to the shopdekko.com website terms and conditions for use. These terms and conditions apply to the use of this Website and by accessing this Website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree to be bound by these terms and conditions you may not use or access this Website.
Before you place an order, if you have any questions relating to these terms and conditions please contact our Customer Service Team by e-mail, or call us on 02890508600 between 9.30am-5.30pm Monday- Friday, 9.30am-5.30pm Saturday and 1pm-6pm Sunday. Please note that all calls to our Customer Services Representatives will be charged at the local rate (BT users only, other network charges may vary).
Contents
Purchase of products
Habitat for Humanity
From Mon 8th Dec to Sun 14th Dec, 5% ofall purchases made at shopdekko.com will be donated to Habitat forHumanity to help them continue with the life changing work they carryout around the world, building homes for those who need them most.Thank you for your support.
Habitat for Humanity is anon-profit, non-denominational Christian movement with a vision of aworld where everyone has a decent place to live. Since its founding in1976, Habitat has built more than 300,000 houses worldwide, providingsimple, decent and affordable shelter for more than 1.5 million people.
Registered Office: 638 Springfield Road, Belfast BT12 7DY
Charity No. XR 18070.
Orders
We will take all reasonable care, in so far as it is in our power to do so, to keep the details of your order and payment secure, but in the absence of negligence on our part we cannot be held liable for any loss you may suffer if a third party procures unauthorised access to any data you provide when accessing or ordering from the Website.
Full payment must be made for all goods before delivery or collection can be made.
Items that are available to order must be paid in full by any of the methods highlighted on our website at the time of order; if payment is not made we will be forced to cancel your order.
You will be charged the correct price for buying goods and services from our website at the date you place your order. We do our best to ensure that prices are correctly shown but very occasionally an error may occur. If this should happen we will amend the price and ask you to confirm whether you still wish to purchase the goods at the correct price.
Contract creation and electronic contracting.
The technical steps required to create the contract between you and us are as follows:
You place the order for your products on the Website by pressing the confirm button at the end of the checkout process. You will be guided through the process of placing an order by a series of simple instructions on the Website.
We will send to you an order acknowledgement email detailing the products you have ordered. This is not an order confirmation or order acceptance from Dekko.
Acceptance of the order and the completion of the contract between you and us will take place by a confirmation e-mail, following allocation of goods unless we have notified you that we do not accept your order, or you have cancelled it.
Non-acceptance of an order may be a result of one of the following:
- The product you ordered being unavailable from stock.
- Our inability to obtain authorisation for your payment.
- The identification of a pricing or product description error.
The contract will be concluded in English. The details of your specific contract will not be filed by Dekko. If you do require any information regarding orders you have placed with Dekko please write to us at the following address:
Dekko, 52 Boucher Road, Belfast BT12 6HR.
Description of products
Each Product purchased is sold subject to its Product Description which sets out additional Specific Conditions related to that Product including, without limitation, terms and conditions concerning estimated delivery dates and times.
Dekko have made every effort to prepare and check the content of this website to ensure all information is accurate, particularly with regards to prices quoted and product description. Orders will only be accepted if no material discrepancy exists in respect of details, prices and descriptions quoted. Our acceptance of your order will take place upon dispatch of the products ordered. All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible.
Although we aim to keep the Website as up to date as possible, the information including Product Descriptions appearing on this Website at a particular time may not always reflect the position exactly at the moment you place an order. We cannot confirm the price of a Product until your order is accepted.
Secure Payments and WorldPay
Payments at shopdekko.com are made through WorldPay. After confirming your purchase and contact details you will be taken to the WorldPay site where you will be asked to enter your payment details.
The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, their public web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate WorldPay to obtain confidential information.
Transaction Encryption
The transfer of the purchase details from shopdekko.com to WorldPay are encapsulated using WorldPays own encrypted and digitally-signed protocol. This uses a combination of standard methods such as PGP, RSA and MD5 to ensure that the information passed is secure and tamper-proof.
Data Storage
Data storage on WorldPay systems, and the communication between WorldPay and the worldwide banking networks, is regularly audited by the banking authorities to ensure a secure transaction environment. World Pay also ensure that they stay up-to-date with the latest versions of any third-party code they use, and continually review their own proprietary code.
If you require further information on WorldPay and their policies and procedures please visit www.worldpay.com
Order and Returns Information
Change or cancel an order
If you wish to change or cancel an order contact our Customer Service team on 02890508600 any time between 10am and 8pm weekdays, 10am and 5pm Saturdays and 1pm-6pm Sundays. Please have the order number and date the order was placed to hand.
If your products have already been delivered, then you will need to follow our returns procedure.
Should you wish to cancel your made-to-order or made-to-measure product for any reason. You must do so within 24 hours of your purchase; after the 24 hour cancellation period has elapsed any refunds are at shopdekko’s discretion. For made-to-measure curtains and blinds, we provide comprehensive guidelines on measuring up, so we do recommend you use these before committing to your order.
Track your order
To check your order status, just click on the Order Tracking link at the top of the page and sign to view your orders.
On Order means your order has been processed and we are waiting for the goods to arrive at our warehouse. The due date supplied is that of the date the goods are expected to arrive at our warehouse. Delivery is typically within 14 days of dispatch.
In Stock and Ready to go means your order has been processed and is waiting to be dispatched.
Dispatched means your order has left our warehouse. You will not receive an email confirming dispatch. See delivery details for information on due dates and lead times.
Depending on our chosen carrier, you may receive a separate email from us that will detail how to track your order when it has left the warehouse.
Cancelled means your order has been cancelled either by you or us.
If you find that your order has only been partially delivered, this may be because other items where not ready for dispatch i.e. products are on order. However, if your order is obviously incomplete, over-delivered or damaged, or if you wish to change or cancel your order, please email our Customer Service team or telephone on 02890508600.
Delivery
Responsibility for and ownership of the goods passes to you when we have delivered or you have collected the goods.
You are responsible for ensuring that the dimensions of your goods/delivery destination are suitable to allow delivery. It is the customer’s responsibility to ensure that it is practical to complete a delivery. The cost of additional work, e.g. the removal of doors or windows to accommodate large furniture must be borne by you.
Any delivery dates, or stock arrival dates, whether requested or quoted are only estimates. We will make every effort to deliver on those dates. We will make every effort to carry out our deliveries at the dates and times agreed. If for any reason, delivery is delayed, Dekko is not liable for any consequential loss. We will of course make every effort to keep you informed of any delays.
Products may be dispatched separately depending on the make up of the order and therefore may arrive separately.
On receipt of delivered goods, you must ensure that the goods are in a satisfactory condition, and any dissatisfaction with the goods or delivery team must be reported immediately via phone or email.
Any deliveries that fail due to error on your part are refunded at dekko's discretion. Please ensure you have made all the necessary arrangements to accept delivery on the agreed date.
Collections
Goods that you have opted to collect from your local dekko store must be collected within 4 weeks of availability notification. Customers who have failed to collect their goods after the 4 week period could be charged for storage. After 8 weeks have elapsed the goods will be returned to stock and the order will be cancelled.
Returns procedure
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in fully resaleable condition. You have up until the end of seven working days after delivery to inform us if you wish to return your order.*
If we find that the product has not been returned to us in a fully resaleable condition, we reserve the right to refuse a refund on the item, or deduct up to 25% of the original selling price from the refund amount.
Returns can be made via the following methods:
- Returns via Postage (Small Goods only)
Postal returns for parcels (typically below 20kg)- You will need to fill in the returns form that was delivered with your order and place it inside the package, include your customer reference number, stock code, reason for return and whether you wish to receive a refund or replacement, then download our online returns label at www.shopdekko.com/returns.pdf, fix to your securely packed parcel and take to your nearest Parcel Force Depot. It is entirely your responsability to take the parcel to the depot. Goods remain your responsibility until received by Dekko. We will then check the product and take necessary action. We will refund any delivery charges at the same time as refunding the value of relevant returned goods.
- Returns via Courier (Bulky Goods)
Courier collection can be organised for bulky goods and self assembly furniture only.These are goods that where delivered to you by courier and not goods delivered by Parcel Force or Royal Mail. Contact dekko on 02890508600 to arrange for the goods to be collected. You will be required to fill in the returns form that was delivered with your order, and include the form with the goods you are returning. A refund of the delivery charge will be given in the instance of incorrect, damaged or faulty goods only.
- Returns via your local dekko shop
Returns via your local Dekko store - Return the product* along with your customer invoice to the customer services department in your local Dekko store.
Please note: We will refund the price of the item to the purchaser or exchange the product once it is received by us.
All authorised refunds will be paid within 14 days of receipt of the returned goods and by the method used to pay the goods.
Refund policy
We hope you will be pleased with your purchase. Should you wish to return anything bought from us, we will be happy to refund or exchange a product provided it is in a fully resaleable condition. You have up until the end of seven working days after delivery to inform us if you wish to return your order.*Please see below for exceptions to this policy.
If the product returned is not in a fully resaleable condition or the packaging is damaged, we reserve the right to refuse a refund on the item, or deduct up to 25% of the original selling price from the refund amount. This does not affect your statutory rights.
Any deliveries that fail due to error on your part are refunded at dekko's discretion. Please ensure you have made all the necessary arrangements to accept delivery on the agreed date.
Products we are unable to refund or exchange
We are unable to offer a refund or exchange on personalised, made-to measure/order unless they are faulty: * for reasons of hygiene, safety and copyright, we cannot refund or exchange the following products unless they are faulty: Mattresses, mattress toppers, duvets, pillows.
Delivery charges
Dekko will refund your original delivery charge and return delivery charge only when a product is incorrect, damaged or faulty. We do not charge for returns of faulty or damaged products but we do charge for delivery and return of unwanted purchases.*
Unwanted purchases of furniture
Please check the dimensions of the delivery address for access (including doors, corridors, stairs and corners) and the proposed location before ordering large pieces of furniture to ensure successful delivery, and to confirm that the product is the right size for your needs. Where products are returned as unwanted, the customer is responsible for returning the products and all charges associated with return delivery. If the customer requires dekko to arrange collection of the goods the charge for this service will be deducted from the refund. Self-assembly furniture cannot be returned if assembly is part or fully completed unless the item is faulty.*
Damages
In the event that goods received by you are either faulty or damaged, you should contact us within seven days from the date on which you have accepted delivery of the goods. We will either replace the goods, or repair them in your home, if acceptable to you and practical for us. You have the right, in the event of the goods being either faulty or damaged, to have the goods returned to us provided that you have notified us of the defect or damage within a reasonable period of time after delivery and provided that the damage or defect has not happened following the date of delivery to you.
Cancellation of made-to-order products
Should you wish to cancel your made-to-order or made-to-measure product for any reason. You must do so within 24 hours of your purchase; after the 24 hour cancellation period has elapsed any refund is at the discretion of shopdekko. As it is unlikely that the goods can be sold on at full value it is typical that we will charge a cancellation fee of 25% of the full selling price. In respect of these products our usual refund policy does not apply and products cannot be returned or exchanged unless faulty.*
*None of the above conditions affect your statutory rights when goods are faulty, or not as described.
Dekko gift vouchers, promotional discounts and Offers
Gift Vouchers
Dekko gift vouchers can be exchanged for goods in all Dekko stores.
Gift Vouchers are available to purchase online however, they may not be used to make purchases online.
Gift vouchers may not be exchanged for cash.
Promotional Codes & Discounts
Coupons, discounts and promotional discount codes offered by Dekko are valid only for use as part of a purchase made via shopdekko.com, unless otherwise stated. Such promotional discounts are not valid for use as part of a purchase in Dekko shops, or for telephone orders.
Any offer available to new or existing registrants cannot be used in conjunction with any other discount. This includes products discounted during promotional periods or otherwise.
Registrants 10% off will apply to the first full price products ordered if your first purchase contains only reduced price items the discount will be applied to you next order including full price items.
General
Intellectual property and right to use
You acknowledge and agree that all copyright, trademarks and all other intellectual property rights in all material or content supplied as part of the Website shall remain at all times vested in us or our licensors. You are permitted to use this material only as expressly authorised by us or our licensors.
You acknowledge and agree that the material and content contained within the Website is made available for your personal non-commercial use only and that you may (if necessary to make a Purchase) download such material and content onto only one computer hard drive for such purpose. Any other use of the material and content of the Website is strictly prohibited. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit or create derivative works of such material and content.
Compliance with laws
The Website may be used only for lawful purposes and in a lawful manner. You agree to comply with all applicable laws, statutes and regulations regarding the Website and any transactions conducted on or through the Website.
Limitation of liability
While we will use reasonable endeavours to verify the accuracy of any information we place on the Website, we make no warranties, whether express or implied in relation to its accuracy. The Website is provided on an "as is" and "as available" basis without any representation or endorsement made and we make no warranties of any kind, whether express or implied, in relation to the Website, or any transaction that may be conducted on or through the Website including but not limited to, implied warranties of non-infringement, compatibility, security, accuracy, conditions of completeness, or any implied warranty arising from course of dealing or usage or trade.
We make no warranty that the Website will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that the site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the Website. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through the Website.
To the fullest extent permissible under applicable law, we disclaim any and all warranties of any kind, whether express or implied, in relation to the Products. This does not affect your statutory rights as a consumer.
We will not be liable, in contract, tort (including, without limitation, negligence), pre-contract or other representations (other than fraudulent or negligent misrepresentations) or otherwise out of or in connection with the Conditions for:
Any economic losses (including without limitation loss of revenues, profits, contracts, business or anticipated savings); or Any loss of goodwill or reputation; or
Any special or indirect losses suffered or incurred by that party arising out of or in connection with the provisions of any matter under the Conditions.
Nothing in the Conditions shall exclude or limit our liability for death or personal injury resulting from our negligence or that of our servants, agents or employees.
Severance
If any part of the Conditions shall be deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed to be severable from the Conditions and shall not affect the validity and enforceability of any of the remaining provisions of the Conditions.
Waiver
No waiver by us shall be construed as a waiver of any proceeding or succeeding breach of any provision.
Survival
Each provision of the Conditions shall be construed as separately applying and surviving even if for any reason one or other of those provisions is held to be inapplicable or unenforceable in any circumstances.
Entire agreement
These Conditions govern our relationship with you. Any changes to these Conditions must be in writing and signed by both parties. In this way, we can avoid any problems surrounding what Dekko and you are expected to do. You confirm that, in agreeing to accept the Conditions, you have not relied on any representation save insofar as the same has expressly been made a term of these Conditions and you agree that you shall have no remedy in respect of any representation. Your Statutory Rights are not affected by these terms and conditions. Nothing in this Clause shall limit or exclude our liability in respect of any fraudulent or negligent misrepresentation whether or not such has become a term of the Conditions.
Contact
The Registered company address of Dekko is 52 Boucher Road, Belfast BT12 6HR.
Jurisdiction and General Matters
All matters concerning and incidental to any offer or agreement for the purchase and sale of goods from our website shall be in English and construed and governed according to the Law of Northern Ireland and the courts of Northern Ireland shall have jurisdiction in all such matters.
We continually update our online store. From time to time our retail stores may run special local promotions, which may not be available on our web site, or we may offer special discounts online that are not available in the retail shops.
We reserve the right to withdraw any goods from the website at any time.
Prices are subject to change without notice. Prices are inclusive of VAT.
Password/Account security – You are responsible for the security of your password and account.
Where your order includes the purchase of knives or bladed articles you confirm that you are over the age of 16.
Use of the website
Access
You are provided with access to this Website in accordance with these Conditions and any orders placed by you must be placed strictly in accordance with these Conditions.
Registration
You warrant that:
The Personal Information which you are required to provide when you register as a customer is true, accurate, current and complete in all respects; and
You will notify us immediately of any changes to the Personal Information by contacting our Customer Service Team by e-mail, or calling us on 02890508600 between 10am-8pm Monday- Friday, 10am-5pm Saturday and 1pm-6pm Sunday.
You agree not to impersonate any other person or entity or to use a false name or a name that you are not authorised to use.
Indemnity
You agree fully to indemnify, defend and hold us, and our officers, directors, employees, agents and suppliers, harmless immediately on demand, from and against all claims, liability, damages, losses, costs and expenses, including reasonable legal fees, arising out of any breach of the conditions by you or any other liabilities arising out of your use of this website, or the use by any other person accessing the website using your shopping account and/or your personal information.
Our rights
We reserve the right to:
Modify or withdraw, temporarily or permanently, this website (or any part thereof) with or without notice to you and you confirm that we shall not be liable to you or any third party for any modification to or withdrawal of the Website.
Change the conditions from time to time, and your continued use of the Website (or any part thereof) following such change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether the Conditions have been changed. If you do not agree to any change to the Conditions then you must immediately stop using the Website.
Third party links
To provide increased value to our Users, we may provide links to other websites or resources for you to access at your sole discretion. You acknowledge and agree that, as you have chosen to enter the linked website we are not responsible for the availability of such external sites or resources, and do not review or endorse and are not responsible or liable, directly or indirectly, for (i) the privacy practices of such websites, (ii) the content of such websites, including (without limitation) any advertising, content, products, goods or other materials or services on or available from such websites or resources or (iii) the use to which others make of these websites or resources, nor for any damage, loss or offence caused or alleged to be caused by, or in connection with, the use of or reliance on any such advertising, content, products, goods or other materials or services available on such external websites or resources.
Privacy
We will treat all your Personal Information as confidential (although we reserve the right to disclose this information in the circumstances set out below). We will keep it on a secure server and we will fully comply with all applicable UK Data Protection and consumer legislation in place.
When you shop on this Website, we will ask you to input and will collect Personal Information from you such as your name, e-mail address, billing address, delivery address, telephone number, product selections and a password. We may also collect, and our third party providers of advertisements and content may collect, information about where you are on the internet (eg the URL you came from, IP address, domain types like .co.uk and .com), your browser type, the country and telephone area code where your computer is located, the pages of our website that were viewed during your visit, the advertisements you clicked on, and any search terms that you entered on our website ("User Information"). We may collect this information even if you do not register with us.
You should be aware that this site is being monitored and may capture information about your visit that will help us improve the quality of our service.
We confirm that any Personal Information which you provide to us (or which is available on public registers) and any User Information from which we can identify you, is held in accordance with the registration we have with the Data Commissioner's Office. We use your information only for the following purposes:
- Processing your orders;
- For statistical or survey purposes to improve this Website and its services to you;
- To serve website content and advertisements to you;
- To administer this website;
If you consent, to notify you of products or special offers that may be of interest to you.
You agree that you do not object to us contacting you for any of the above purposes whether by telephone, e-mail or in writing and you confirm that you do not and will not consider any of the above as being a breach of any of your rights under the Privacy and Electronic Communications (EC Directive) Regulations 2003.
You should be aware that if we are requested by the police or any other regulatory or government authority investigating suspected illegal activities to provide your Personal Information and /or User Information, we are entitled do so.
When entering any of our contests or prize draws, you provide your name, email address and mailing address. The winner only will be notified by e-mail.
Please check back frequently to see any updates or changes to our privacy policy. Questions regarding this Policy should be directed to the Head Office of shopdekko.com as follows; Customer Services, Dekko, 52 Boucher Road, Belfast BT12 6HR.
Use
Goods purchased should be used as intended, and applying any instructions supplied.
Fabrics
We will use all reasonable efforts to ensure colour match but this cannot be guaranteed when two, or more, items are ordered on separate occasions.
Wood
Many of our wood products contain natural wood, in solid or veneered form. Some variation in colours is a feature of natural wood products and is to be expected.• Most woods, especially cherry, will darken over time.
Colours
We have made every effort to display the colours of products as accurately as possible on our website. The actual colour that you see will depend upon on your monitor hence we cannot guarantee that the colour you see displayed will reflect the actual colour of the product. On occasion a monochrome image is shown together with a colour sample to show the true colour of the product.
Damages
In the event that goods received by you are either faulty or damaged, you should contact us within seven days from the date on which you have accepted delivery of the goods. We will either replace the goods, or repair them in your home, if acceptable to you and practical for us. You have the right, in the event of the goods being either faulty or damaged, to have the goods returned to us provided that you have notified us of the defect or damage within a reasonable period of time after delivery and provided that the damage or defect has not happened following the date of delivery to you.
Accuracy of Content
Dekko have made every effort to prepare and check the content of this website to ensure all information is accurate, particularly with regards to prices quoted and product description. Orders will only be accepted if no material discrepancy exists in respect of details, prices and descriptions quoted. Our acceptance of your order will take place upon dispatch of the products ordered.
All sizes and measurements are approximate; however we do make every effort to ensure they are as accurate as possible.
Damage to your computer
Dekko make every effort to ensure this website is free from defects or viruses. However, we cannot guarantee that your use of this website will not cause damage to your computer. It is your responsibility to provide the necessary screening to protect your computer. Dekko will not be liable for any damage or loss as a result of using this website.