We are giving you free delivery on all small goods orders over the value of £20. All that are eligible for this offer are marked with a green van. Terms and Conditions apply for further details please contact dekko by e-mail or phone.
‘Small' Goods Delivery Rates
| Area | From | To | Charge |
| Britain and Ireland | £0 | £20.00 | £4.95 |
| >£20.00 | | £0 |
| EU | £0 | £20.00 | £14.00 |
| £20.00 | £50.00 | £16.00 |
| £50.00 | £100.00 | £20.00 |
| £100.00 | £199.99 | £30.00 |
| £200.00 | £400.00 | £40.00 |
| >£400.00 | | 10% of order value |
| USA | £0 | £20.00 | £30.00 |
| £20.00 | £50.00 | £35.00 |
| £50.00 | £100.00 | £40.00 |
| £100.00 | £200.00 | £45.00 |
| £200.00 | £400.00 | £50.00 |
| >£400.00 | | 12% of order value |
| Rest of World | £0 | £20.00 | £30.00 |
| £20.00 | £50.00 | £35.00 |
| £50.00 | £100.00 | £40.00 |
| £100.00 | £200.00 | £45.00 |
| £200.00 | £400.00 | £60.00 |
| >£400.00 | | 15% of order value |
'Small' goods delivery time (normal, for in-stock items) Britain and Ireland : 3-5 days, EU : 5-7 days, USA : 7-10 days, Rest of World : 12-14 days
*subject to confirmation. These rates apply to combinations of small items,
typically below 25kg, each capable of being shipped by non-specialist carriers.
Extra charges may be levied for fragile goods requiring extra packaging. If you are unclear whether your goods are 'Small' goods or 'Bulky' goods please contact the store, details can be found in the 'Contact Us' section of the website.
Delivery charges of these items are frequently around twice
that of small goods delivery, due to the substantial nature of the goods,
combined with the resultant need for specialist transportation.
Delivery charges for orders of such items are displayed in the ‘My Cart’ section; at which
point the customer is of course able to amend or cancel the order. We aim to have your goods delivered within 14 days but please be aware that it can take up to 20 days for delivery. The courier will be in contact to arrange delivery after the goods have been dispatched. We aim to confirm the scheduled installation date
within 48 hours of receipt of your on-line order.
Our Standrd Delivery for Furniture and Bulky Goods offers a curb-side delivery service. Your goods will be dielvered to your door and left packaged if you feel you may require further assistance with your product(s) please arrange for help or contact customer services on 02890508600 for information on availability and charges. For further Information see Terms & Conditions.
Our installers are trained to build cabinet furniture and
other Dekko products to a high standard. Many high quality products still
require assembly on arrival – this reduces costs and damages in storage and
transportation. We aim to grade the ease of assembly for all products (see more
details on sales line), and welcome feedback on your experience of assembly via
email (via contact us at foot of web pages). Although most products are
suitable for self-assembly, we offer good-quality yet low-cost installation
services from which many customers find very useful and which helps to maximise
the enjoyment of their new Dekko purchases. More time should be allowed for
scheduling installation services; we will normally confirm the scheduled
installation date within 48 hours of receipt of your on-line order. Unless
exceptionally large, we normally install the requested items on the day of
delivery.
MTO products allow you to benefit from the huge range of
options to get a solution tailored to your taste and
requirements. For example, there are loads of Italian leather sofa colours and
designs to choose from, as well as lots of wardrobes that can be designed to
fit your requirements. Lead times of MTO items vary depending upon the nature
of the product and the location of manufacture. Your initial order confirmation
will provide on-line order tracking details, to help you check the progress of
your order at any stage.On receipt of your goods we will email you to advise
its arrival, and to arrange non-standard delivery if required.
We aim to bring a broad range of exciting designs, good
quality products to as many customers as possible. We are therefore sorry that
on occasion we are unable to supply everything that you would like. Limiting
factors depend on the nature of the goods, including those listed below:
-
Fragile goods – it can sometimes be impossible to home-deliver fragile items
(such as many mirrors) cost-effectively, and these are therefore classed as
customer-collection items
-
Bulky items – similarly there is a limited geographic reach for deliveries of
items such as sofas (we normally do not supply beyond Britain and Ireland)
-
Essential installation – there are more complex products requiring professional
installation (such our high-quality German sliding wardrobes) where we cannot
supply outside of areas covered by approved installers
-
Stockouts – there can occasionally be stockouts of fast-selling items.
We will usually however accept orders on furniture that is in process of
replenishment (or of course if it is an MTO product). For small goods, why not
put the items you require on your personal wishlist? If you supply your email
on registration, we will be able to contact you when the goods arrive.